All Training Courses and Briefing Sessions

1. Determining your Training Needs
1.1 To ensure that you are selecting the correct training for your establishment’s needs, please review the audience information and course specification for each of the courses.
1.2 For First Aid Training, we have produced a guidance document that we can make available to help you. Please contact the Health, Safety and Risk Service on 0121 704 6328 or at healthandsafetysupport@solihull.gov.uk for more information.

2. Selecting Delegates for Training
2.1 When selecting delegates to participate in training courses, please be aware that some of the courses can be physically and mentally demanding e.g., first aid, fire warden. Delegates must feel physically able to participate in the course.
2.2 It is important that delegates are physically able to kneel on the floor and administer cardiopulmonary resuscitation (CPR), where this is part of the course specification.
2.3 If any delegate requires additional support measures to be put in place to attend and participate in the training, please contact us prior to booking to ensure that these can be accommodated.

3. Booking Delegates onto a Course / an Exclusive Course
3.1 Please complete the booking form on the Solihull Protect portal.
3.2 If you need more than 6 people to attend the same training course, please contact us to determine whether hosting an exclusive course may offer better value.
3.3 If there are no places available for the date you wish to attend or if you have an urgent training need, please contact us and we will do our best to support you. If we are unable to provide you with an immediate date, we will put you on a waiting list and you will be contacted as a priority when new dates are added.

4. Payment for Courses
4.1 A Purchase Order or Cost Centre (where applicable) will be requested at the time of booking.
4.2 Where a cost centre is provided, please ensure the costs have been authorised by the budget holder.
4.3 Invoices and charges will be processed at the time of booking for online courses and following the period where amendments can be made for face-to-face training courses.
4.4 All invoices must be paid within 30 days. A failure to make payment will preclude any further bookings being permitted until accounts have been settled. 

5. Joining Instructions for Online, In Person or Virtual Courses 

5.1 For online course bookings, joining information will be provided within 5 working days of the course booking. 
5.2 For all face to face (either in person or virtual) bookings, joining instructions and information will be sent via email to the delegate approximately 10 working days before the training is scheduled to take place. 

6. Information for Blended Courses where e-Learning Forms Part of the Syllabus 

6.1 E-learning will be sent via email to the delegate approximately 10 working days before the training is scheduled to take place. 
6.2 The e-learning does not need to be completed in one sitting but must be completed in full before attendance at the face-to-face training. 
6.3 Course leaders will check the learning and knowledge of delegates during the course to ensure they have met the learning requirements, which will include the e-learning content. 

7. Attendance at Face-to-Face Training 
7.1 Sessions will start promptly at the stated time. Please ensure that delegates arrive in time for the start of the course as late attendees may not be permitted to join. 
7.2 All housekeeping rules must be adhered to during the course. A failure to observe the rules will preclude any further bookings being permitted for the delegate(s) involved. 
7.3 Delegates must attend and complete all aspects of the course to qualify for certification. 

8. Transferring a Booked Place to Another Member of Staff 

8.1 Should you need to transfer a booked training place to another member of staff, please send details of the existing booking and the new booking through the ‘Course Cancellation Form’ tab on your dashboard via www.solihullprotect.co.uk a minimum of 10 working days before the scheduled course date. You must ensure that the new delegate is able to complete any e-learning content prior to the face-to-face training where applicable.

8.2 If the delegate booked onto the training course is not able to attend the training and you are unable to transfer their place to another member of staff, the clauses in Section 10 will apply.

8.3 If you need to amend the name of a delegate attending a course and have access to the portal, you will be able to change this up to 10 working days of the scheduled course date.

8.4 If you do not have access to the portal or if the change is needed less than 10 working days before the course date, please email the details of the course, the delegate who is not able to attend the training course and the details of the person attending in their place to healthandsafetysupport@solihull.gov.uk as soon as possible.

8.5 You may telephone the Health, Safety and Risk Service on 0121 704 6328 to notify us of changes to the booking, however these details must also be confirmed in writing as soon as possible. 

9. Exclusive Courses 

9.1 Where exclusive courses are funded, managers must ensure that the minimum number of delegates attend the course, or the course will become chargeable. 
9.2 Where an exclusive course has been booked and the minimum delegate numbers are not met, please contact us as we may be able to invite delegates who are on a waiting list for the same course to prevent the course becoming chargeable. 
9.3 When hosting an exclusive course, please ensure that the room for the training is suitable for the training taking place. This may mean that space is available for first aid practical training. 
9.4 Risk Assessments should be provided where exclusive courses take place in non SMBC corporate buildings. 

10. Cancelling a Place on a Face to Face or Virtual Course or an Exclusive Course 

10.1 Should you need to cancel your place on a course, or an exclusive course, please send details of the cancellation through the ‘Course Cancellation Form’ tab on your dashboard via www.solihullprotect.co.uk a minimum of 10 working days before the scheduled course date.

10.2 All bookings will be chargeable if the above timescale is not adhered to. 

10.3 You may telephone the Health, Safety and Risk Service on 0121 704 6328 to notify us of cancellations, however these details must also be confirmed through the ‘Course Cancellation Form’ tab on your dashboard via www.solihullprotect.co.uk.

10.4 If we are notified before 10 working days of the scheduled course date, it is our policy to offer the delegate a place on another course but please be aware there may be a delay in the provision of training at busy times.

10.5 Exceptional circumstances will be considered on an individual basis. 

10.6 If you wish to cancel your purchase of an e-learning/virtual course, you will only be eligible for free cancellation if the course content has not been started. Please ensure you have chosen the correct course for you before the content is started. 

11. If We Need to Cancel and Reschedule a Course 

11.1 In the event we need to cancel and reschedule a course, all bookings will remain valid and you will be offered a priority place on another course or date at a mutually convenient time. 
11.2 If it is necessary to cancel and reschedule a course, we will endeavour to give as much notice as possible to all delegates. 

12. If We Need to Change the Training Venue 

12.1 Where it becomes necessary to change the venue of a course, we will give you as much notice as possible. 
12.2 If delegates are unable to attend the course at the new location, your booking will remain valid and you will be offered a priority place on another course at a mutually convenient time. 

13. If you Require Further Assistance 
13.1 If you have any questions or need any support, please contact us on 0121 704 6328 or at healthandsafetysupport.solihull.gov.uk.